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RETURN POLICY

We will gladly accept any unused merchandise for a return or exchange. 

To begin your return or exchange, email us: Contact Us

 RETURN & EXCHANGE POLICY

    • V'Lozio must first be informed of any returns or exchanges via email or phone before shipping out your item.
    • Merchandise must be returned within 14 days after the order's delivery.
    • Merchandise must be unused and in perfect condition to qualify for return or exchange.
    • Merchandise must be accompanied by the invoice and original packaging.
    • Any merchandise marked "Final Sale" cannot be exchanged or returned
    • Any merchandise sold  "On Sale" cannot be exchanged or returned.
     EXCHANGES AND PROCESSING

      • Exchanges will be processed within 5-10 business days after we've receive the exchanged item.
      • Original shipping charges are non-refundable.
      • The customer is responsible for all return shipping charges unless the item received is incorrect or damaged.

     COUPON CODES

      • Discount codes must be applied at time of checkout. You must press "Apply" to see the order total updated.
      • We cannot adjust any prices after the order has been submitted.
      • Only one code can be used on a purchase.
      • Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.
      • All Discount codes will not apply to PRO HUT products unless the discount code specifies otherwise.

    More Non-Refundable Items

    IF YOU ARE ORDERING A PRO HUT GREENHOUSE THIS RETURN POLICY DOES NOT APPLY TO YOU. YOUR WARRANTY AND RETURNS WILL BE PROCESSED THROUGH YOUR PROHUT REPRESENTATIVE. 

    **Any Items Shipped Directly from Manufacturer on our site do not qualify for refunds, unless received damaged, or broken, and proof with an image is sent to our customer support and verified.**

    **Any Free Plus Shipping Items on our site do not qualify for refunds, unless received damaged, or broken, and proof with an image is sent to our customer support and verified.**

    **Any Custom Printed Items on our site do not qualify for a refund. However, you are welcome to cancel the order within 24 hours of placing the order by contacting our customer support.**

    **Some Items may require arrival at our store for inspection before a refund can be issued.**

    60 day Guarantee: If your order is not Delivered 60 days after it has been fulfilled, you will receive a full refund.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Some health and personal care items

    Please do not send your purchase back to the manufacturer.


    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@vlozio.com

    Shipping
    To return your product, you should mail your product to:
    V'Lozio
    1320 Cabelas Dr. #536
    Buda, TX 78610


    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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